Key areas
Help Desk Support
Teamadmins InfoTech provides technical support services to internet based companies that have a need to outsource their end-user support departments. We specialize in providing superior support to web hosting companies, internet service providers, software developers, and many other specific fields.
Our team of highly trained system administrations are available at all times of the day ready to service your company's end-users. We always provide a friendly and pleasurable experience for your end-users. All of our outsourced support services are provided directly from your already implemented support solutions and are fully branded, to ensure your clients will never know of Teamadmins InfoTech.
We support level 1 and level 2 issues with the following support plans. All level 3 issues will be escalated to your system administration team, unless you also have a server administration service with us as well - in which case we would sort these issues.
Live Chat Support
Offer your clients the ability to speak to live representatives 24/7! Live chat is vital to client satisfaction. If it is just to answer a quick sales question, or for some basic support troubleshooting - clients love the ability to interaction instantly with someone for some support.
In order to purchase live chat support you must have a helpdesk / ticket based email support commitment plan. Any support inquiry initiated via live chat, lasting longer than 15 minutes, will be directed to a support ticket.
Dedicated Staff
Teamadmins InfoTech has quality dedicated staffing solutions. Avoid all the human resource hassles and outsource your staffing needs. Our highly qualified and experienced system administrators work directly for you, complete access to them is provided to you from email to live chat and telephone - we even have web cam upgrades available.
We guarantee the best in experience, expertise, and we are also very very strict on exceedingly strong English standards. Each dedicated staff member is hand picked by our management team to be perfectly suited for you company and needs. Below you will find our standard plans and pricing; however, there are multiple upgrades and custom options available and we encourage you to contact sales with your needs for a custom quote.